ONLINE SHOP FAQ’S

1. Payments & Pricing
• What are your payment options?
There are 2 payment options when checking out. You can pay using a credit card or via EFT. Do you have a voucher? You can pay the full amount, or part of it, by entering the voucher code under Order Summary when completing your secure checkout.
• How do I pay using my credit card?
During secure checkout, under Choose Payment Method, select Credit Card as your payment option. You will then be able to enter your credit card details. This process is completely safe and secure. Our payment gateway uses only the strictest forms of encryption and no credit card details are stored on the website.
• How do I pay using EFT?
During secure checkout, select the “EFT” option. Once you have placed your order, you will automatically receive an email to your stipulated email address with all the necessary information to complete the transfer. Using our banking details as listed in the email, simply make the transfer using online banking. Ensure to list your invoice number as a reference so that we know which order yours is. Once the EFT payment has been made, please email a proof of payment to sales@verginsa.co.za
• Can I place an order and pay only on delivery?
Sadly, this is not an option. All orders must be paid for in full before it can be processed and sent out from our warehouse.
• How would you like proof of payment?
We have a strict policy regarding proof of payment and will only accept an official bank generated PDF proof of payment. No .html, .txt or sms’s will be accepted as proof of payment.
• Are you struggling to pay?
Are you having payment issues? Please contact us on sales@verginsa.co.za or call us on 066 034 5308 for assistance.
• Bulk Orders
Should you need to place a large order of more than 12 bottles for a function or a shop please contact sales@verginsa.co.za or 066 034 5308 for assistance.

2. Tracking & Delivery
• How can I track my order?
Upon payment, you will receive an invoice number. Once your order is dispatched from our warehouse, you will receive a dispatch email informing you which courier it is with and the link for you to track your order.
• When will my order arrive?
For main centres, delivery times are estimated at 3-4 working days from the date of dispatch. For outlying areas, we deliver in 5-7 working days from the date of dispatch. Although we do everything we can to deliver on time, things can go wrong, so we are unable to guarantee that all orders will be delivered within the stipulated time frame. To expedite your order please contact us at sales@verginsa.co.za or 066 034 5308.
Please note that these delivery times are estimations. For exact times, please contact us on the above details.
• When do we deliver?
Our couriers deliver from Monday to Friday, between 08h00 and 17h00.
• Can you deliver after hours and on weekends?
Yes, we do deliver after hours. However, a special request needs to be made by contacting us on sales@verginsa.co.za or 066 034 5308. Please note that weekend deliveries are done at an additional fee, please contact us should you wish to request weekend delivery.
• Can you deliver on public holidays?
Sadly, this is not an option. Should you require it, please contact us on sales@verginsa.co.za or 066 034 5308.

3. Overseas Orders
• How can I place an overseas order?
If you’re from outside of South-Africa and would like to place an order, please contact us on sales@verginsa.co.za or +27 (0) 66 034 5308 and we will assist.

4. Gifting & Vouchers
• How do I redeem a voucher?
It‘s easy! Simply enter your coupon code under your Order Summary in Secure Checkout.
• How do I send my order as a gift?
Under Delivery Details, enter the recipient’s delivery details. Under Billing Address, enter your own details. Then, you have the option to select Include a beautiful handwritten message. Doing so will classify your order as a gift purchase.

5. Cancellations
• How do I cancel my order if I have already paid?
If you have already paid for your order and have not yet received an email notifying that your order has been dispatched from our warehouse, contact us at sales@verginsa.co.za or 066 034 5308 so we can arrange for your order to be cancelled. You will be refunded in full.

6. Returns & Refunds
• What is your refund/return policy?
Although we always strive to provide the perfect service, we understand that mistakes do occasionally happen. If we have provided you with items that are not identical to the ones you ordered, we will gladly exchange it or refund you for the relevant amount, provided the original order is returned to our warehouse.
Whilst we do our utmost to ensure the quality level of the products that are listed on verginsa, we are unfortunately not in a position to refund or exchange products that were not to your personal preference. If you need advice on product selection prior to purchase, please do not hesitate to contact us for one of our experts to help you make a decision.
• How can I make a return?
Contact us on sales@verginsa.co.za or 066 034 5308 and we will organize for your order to be returned to the warehouse. Please note that any returns that is not at the fault of verginsa, will be done at a set fee of R200 before any refunds are done.
• How do I get a refund?
Contact us on sales@verginsa.co.za or 066 034 5308 and we will refund your order. The refund will only be processed once the products have been returned to our warehouse and is still in the condition it was received in. Your refund will be done in the same way as your payment method, i.e. if you paid via credit card, we will refund you back onto the card used.

7. Wrong Delivery
• Delivery to the wrong address?
All deliveries are made to the address provided under Residential Address. If an order has been despatched or delivered to such an address, but you intended to have it delivered to a different one, kindly contact us at sales@verginsa.co.za or 066 034 5308 with the correct delivery address. We will re-deliver your order at a fee of R200.
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